“If our customers are on social platforms, our agents need to be too.”
Kip Wetzel
Sr. Director, Social Media Services
Sr. Director, Social Media Services
Salesforce + Comcast = 
#listen
“We're evolving from the 'uh‑oh' moment to the 'a‑ha' moment.”
Radian6’s Marcel Lebrun explains how social media amplifies customer concerns and lets your agents respond more effectively.
Stop, Look and Listen
The art and science of listening and delivering an amazing customer experience through social media.
#engage
“Giving clients a forum to have a conversation with us really broke barriers.”
There are many reasons why social media is fast becoming SunTrust Banks' main avenue for customer engagement.
Up Close and Personal
Service is more personal when you communicate with your customers on the social channels they use.
#transform
“At the end of the day, happy customer agents make happier customers.”
Yamaha harnessed the power of social media to transform the customer experience and their business.
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