Analyst Research

Welcome to the salesforce.com research center. Whether you’re a prospective customer in search of an independent review, or an existing customer looking to make the most of your subscription, you’ll find valuable information in the research reports, white papers, and Webinars below.

Magic Quadrant for Sales Force Automation, 2011
This year’s Gartner Magic Quadrant Report positions salesforce.com in the Leaders Quadrant for Sales Force Automation.
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Magic Quadrant for Social CRM, 2011
What social applications are companies using to support their sales, marketing, and customer service business processes? Salesforce.com is positioned as a leader in Gartner's Social CRM Magic Quadrant Report.
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The Platform-As-A-Service For App Dev And Delivery Professionals, 2011
We found that Microsoft and salesforce.com led the pack because of their comprehensive features for application development and delivery pros and strong strategies in the category.
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Platform-As-A-Service For Vendor Strategy Professionals, 2011
In this report, we outline how Forrester Research Inc.’s 149-criteria evaluation of 10 PaaS vendors can be used to determine the best partner choices.
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Magic Quadrant for CRM Customer Service Contact Centers, 2012
What business software should companies be providing to their customer service agents today? Gartner positions salesforce.com as a leader for CRM customer service contact centers.
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