Put Web 2.0 to work for your agency

Government agencies are using Salesforce CRM ideas to serve the public with more innovation, responsiveness, and transparency than ever.

Ideas puts Web 2.0 to work for you, with interactive forums—or communities—that make it easy to gather, evaluate, and manage comments. Use this scalable, cloud-computing solution to have a two-way conversation with staff and constituents. Leverage the power of online communities with the same tool Dell and Starbucks use to drive innovation. There’s no hardware or software to maintain, which frees you from worrying about the technology.

Put your best ideas forward

Your Salesforce CRM ideas forums won’t only cross department boundaries, they’ll make the best ideas visible so they can bubble to the top. Everyone—from clerks and caseworkers to program managers, senior executives, professional staff, and elected officials—can contribute, collaborate, innovate, and be recognized.

Let the public weigh in

Create an online suggestion box that can be accessed anytime by the public. You’ll earn your agency a reputation for listening and acquire a new source of ideas. Rank these ideas by popularity and you can act to satisfy the greatest number of people. At the same time, you’ll inspire citizens to make their voices heard.