Get the support and training you need, when you need it

A plan to match your support, training, and administration needs

When you're using Salesforce, you want to get the most value. We offer a unique combination of support, training, and administration expertise to promote user adoption, increase productivity, and ensure high ROI.

Choose the plan that's right for you

We have three plans that benefit businesses of all sizes. Our most successful customers like the Premier Success Plan, which offers faster response, 24x7 coverage, and comprehensive training for everyone. To learn more, contact us.

 

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Standard Success Plan

Support

  • 24x7 online case submission
  • 12x5 phone (for critical issues)
  • 2-business-day response

Training

  • "Getting Started" catalog
  • Online help site and knowledge base
Learn more

Premier Success Plan

Support

  • 24x7 toll-free phone
  • Priority access
  • 2-hour response
  • Force.com code troubleshooting
  • Assigned support rep*
  • Premier Success Review*

Training

  • Unlimited access to entire online course catalog
  • Customizable end-user course templates
  • Role-based learning paths
Learn more

 

 

 

 

 

 

 

 

Cost: 15% of license list price for Professional and Enterprise Editions

Premier+ Success Plan

Support

  • 24x7 toll-free phone
  • Priority access
  • 2-hour response
  • Force.com code troubleshooting
  • Assigned support rep**
  • Premier Success Review**

Training

  • Unlimited access to entire online course catalog
  • Customizable end-user course templates
  • Role-based learning paths

Administration

  • 100+ administration services
  • Access to our pool of Salesforce Certified Administrators who can configure and maintain your Salesforce edition
Learn more

 

 

Included with Unlimited Edition.
Cost: 25% of license list price for Professional and Enterprise Editions
     

 

*For companies with over 50 CRM licenses or minimum of $12,000 annual support subscription.
**For companies with over 50 CRM licenses or minimum of $20,000 annual support subscription.

 

Standard Success Plan

Every customer gets easy access to support with the Standard Success Plan

All of our customers receive this plan to ensure their systems are supported. Our Standard Success Plan, included with each license, provides:

  • Online case submission
  • Unlimited use of our "Getting Started" online course catalog
  • Online assistance through knowledge articles and community resources
  • Phone support during local business hours
  • Standard 2-business-day query response

This is a great plan for a company that needs standard guidance getting started. If you need faster response, 24x7 support coverage, and a comprehensive training solution, turn to the Premier Success Plan.

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Premier Success Plan

Fast and complete coverage with the Premier Success Plan

This plan is the perfect mix of support and training. When you have support questions, we have the expert answers, any day, anytime. Our Salesforce-certified support reps are here to assist you so you can get answers or resolve issues quickly, and get back to work knowing you’re covered.

Whether you need end-user training in a particular Salesforce product, or need to educate your Salesforce admins and developers, this is the plan for you. Access our complete library of more than 100 online courses to build expertise in Salesforce products, drive value, and maximize ROI. The Premier Success Plan includes:

  • Unlimited access to our entire online course catalog
  • 24x7 toll-free phone support
  • Priority case queuing and routing
  • Quick 2-hour response time
  • An assigned support account rep*
  • Force.com code troubleshooting
  • Customizable end-user course templates
  • Premier Success Review** to measure usage and trends

The Premier Success Plan is available for an additional fee when purchased with either salesforce.com’s Professional or Enterprise editions. It is ideal for any size company, with or without administrators. Compare success plans to see which is right for your business. To find out more about the Premier Success Plan, contact us.

*A designated support account rep is assigned to customers that have over 50 CRM licenses or a minimum $12,000 annual support subscription.
**Customers that have over 50 CRM licenses or a minimum $12,000 annual support subscription will receive a Premier Success Review.

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Premier+ Success Plan

Add administration expertise with the Premier+ Success Plan

Cover all of your bases with this plan: support, training, and administration. It’s what the + is all about. The Premier+ Success Plan gives you all the benefits of Premier, including a support rep assigned to your company*, priority case routing, 2-hour response time, 24x7 phone support, unlimited usage of our entire online course library, plus one very helpful addition: access to your own team of expert Salesforce administrators. This lets you focus on design and management while we support your configuration.

In addition to all the support and training benefits included in Premier Success Plans, with Premier+ you also receive:

  • Access to our pool of Salesforce Certified Administrators who can configure and maintain your Salesforce edition
  • Includes more than 100 administrative services
  • Premier Success Review** to measure usage and trends

The Premier+ Success Plan is included with salesforce.com’s Unlimited Edition, or available for purchase with the Professional and Enterprise Editions. Take a moment to compare success plans, get the Success Plans datasheet, or contact us about all the pluses of this plan.

*A designated support account rep is assigned to companies with over 50 CRM licenses or a minimum $20,000 annual support subscription.
**Customers that have over 50 CRM licenses or a minimum $20,000 annual support subscription will receive a Premier Success Review.

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