Training & Certification

Supercharge your learning with new hands-on training at Dreamforce—and get $700 in savings on training and certification throughout the year. *

Looking for more hands-on experience? In addition to the dozens of hands-on labs at Dreamforce included in the price of your registration, we also offer additional training before the conference begins. Super-charge your Dreamforce experience with in-depth, hands-on classroom training led by our own salesforce.com experts. It's the perfect complement to the best practices and strategic insight delivered throughout the main conference.

Key takeaways: Receive expert instruction from our experienced team of instructors in a collaborative, interactive environment. Then apply your knowledge in a series of hands-on exercises. Class sizes are limited to allow for personalized instruction and one-on-one opportunities.

All classes run from 8:30 a.m. to 4:30 p.m., with an hour lunch break from noon to 1:00 p.m. To sign up for training, just indicate your preferences when you register for Dreamforce '11.

• Getting Started with Salesforce CRM Administration
  2-day class (Sunday 8/28 and Monday 8/29 – $1,398)
  New to Salesforce CRM administration? If so, join us for this essential 2-day training course where you'll learn the basics of setup. You'll receive expert instruction on customization, security, and managing users, and you'll be able to put your new training to the test with a series of hands-on exercises.
   
• Getting Started with Custom User Interfaces
  1-day class (Monday 8/29 – $699)
  Page layouts are great, but sometimes you need a little bit of customization to meet the needs of your users. Learn some of the basics about using other Force.com features to help you get exactly what you want on the screen. We recommend that participants have a basic knowledge of HTML and XML for this session.
   
• Getting Started with Object-Oriented Programming Using Force.com Code (Apex) for Non-Developers
  1-day class (Monday 8/29 – $699)
  Curious about Force.com code (Apex), but find code too intimidating? No problem! We'll provide an introduction to object-oriented programming (OOP) with Force.com code through selected modules from our 5-day course. You may not walk out an expert after just 1 day, but you'll learn the basics of OOP and Force.com code that will help you take that intimidating first step.
   
• Using Analytics to Run Your Business
  1-day class (Monday 8/29 – $699)
  Want to empower users to get the most out of the data in your Salesforce CRM apps, but not sure how? Need a little expert help on building killer reports and dashboards? Great! Join this 1-day training and learn how to leverage features like custom report types, analytic snapshots, and custom formulas to maximize your Salesforce investment.
   
• Moving to the Service Cloud
  1-day class (Monday 8/29 – $699)
  Are you an administrator who's looking to automate customer support to help call center agents resolve issues faster? We're ready to show you how to manage cases and service contracts, automate support processes, and get started with call centers. Get hands on with building reports and dashboards that matter most to a service and support organization.
   
• Getting Started with Apex Code for Developers
  1-day class (Monday 8/29 – $699)
  Do you have Java, C#, or other OOP experience and want to transfer those skills to do some heavy lifting for you on Force.com? Then get hands-on access to Apex Code, the world's first cloud-computing programming language. We'll make the transfer easy from what you already know to what you need to know for writing Apex Code.

Certify your skills at Dreamforce

Whether you're new to Salesforce CRM and Force.com or have used them for years, training and certification help you realize the technology's full potential. Just pass one of our in-depth certification exams at Dreamforce and you'll gain a verified seal of awesome approval.

• Salesforce.com Certified Administrator
• Salesforce.com Certified Advanced Administrator *
• Salesforce.com Certified Force.com Developer
• Salesforce.com Certified Force.com Advanced Developer +
• Salesforce.com Certified Sales Cloud Consultant *
• Salesforce.com Certified Service Cloud Consultant *

* Certified Administrator is a prerequisite
+ Certified Developer is a prerequisite

Exams take place on Monday, August 29, at 5:00 p.m. and Tuesday August 30, at 11:00 a.m. at Moscone West. The cost is $99, a savings of $101 off the regular price. Register for your certification exam when you register for Dreamforce!

Dreamforce '11 Certification Prep Courses

• Certification Prep: Salesforce.com Certified Administrator
  Tuesday, August 30 (8 – 10 a.m.) at the Moscone Center – $99
  Looking to earn your Salesforce.com Certified Administrator credential? This session is designed for CRM administrators who have completed the Administration Essentials course, have 3-6 months of experience on the job, and are preparing to take the exam. Get ready for exam day, review key topics and sample exam questions, and get your questions answered.
   
• Certification Prep: Salesforce.com Certified Sales Cloud Consultant
  Tuesday, August 30 (8 – 10 a.m.) at the Moscone Center – $99
  Already a Salesforce.com Certified Consultant? Looking to prove your deeper expertise in the Sales Cloud? This session is designed for implementation consultants who specialize in Sales Cloud solutions and are preparing to earn their Salesforce.com Certified Sales Cloud Consultant credentials. Dive into key Sales Cloud topics, review sample exam questions, and get your questions answered.
   
• Certification Prep: Salesforce.com Certified Service Cloud Consultant
  Tuesday, August 30 (8 – 10 a.m.) at the Moscone Center – $99
  Already a Salesforce.com Certified Consultant? Looking to prove your deeper expertise in the Service Cloud? This session is designed for implementation consultants who specialize in Service Cloud solutions and are preparing to earn their Salesforce.com Certified Service Cloud Consultant credentials. Dive into key Service Cloud topics, review sample exam questions, and get your questions answered.

* Paying Dreamforce attendees can get a certificate for $500 off a 4- or 5-day Salesforce training class taken between September 2, 2011 and January 31, 2012. Once attendees use the voucher and attend a training, they will be eligible to get $200 off a salesforce.com certification exam. Training discount certificates will be available at the Training & Certification booth and Hands-On Training rooms at Dreamforce, and cannot be combined with any other offer.