ICMI at Dreamforce '11

Learn from the leaders in enterprise contact center strategies. Join the International Customer Management Institute (ICMI), customer service leaders, peers, and our own Service Cloud experts to get the scoop on the latest trends, technologies, and best practices.

Here’s a glimpse of the Customer Service track:

• New! ICMI’s highest-rated workshops on contact center strategy, leadership, and workforce management
• A live contact center running Service Cloud, where you can watch agents respond in real time to attendee calls, emails, tweets, and posts
• 40 expert-led sessions, featuring customers and focusing on best practices, how-to’s, and case studies
• Expert panels highlighting the hottest topics in contact center strategies

Don’t miss out on lessons learned on managing your agents, measuring your programs, and continually improving your customer service.